Solution · Operations Analytics · Power BI

Power BI Operations Dashboard — SLA Adherence, Efficiency & Team Performance

Operations managers are often the last to know when something breaks — because the data is scattered across 3 tools and takes half a day to compile. I'll build a live ops dashboard that surfaces delays, SLA breaches, and efficiency issues before they become problems.

1–2 Week Delivery 25+ Projects Delivered 30-Day Support

Who Is This For?

COOs and ops managers tracking delivery timelines and SLA compliance
Service businesses monitoring team utilization and ticket resolution times
Logistics or fulfillment operations tracking order processing and delays
Manufacturing or field service teams monitoring throughput and defect rates

What's Tracked in an Operations Dashboard

SLA Adherence — % of tickets/orders resolved within target time, by team or region
Team Utilization — capacity vs actual workload by person, team, or department
Delivery Timelines — on-time vs delayed orders, average fulfilment time
Process Bottlenecks — stage-by-stage flow analysis to identify where delays happen
Support Ticket Metrics — open vs closed, resolution time, escalation rate
Cost per Operation — cost to deliver a service, fulfil an order, or resolve a ticket

Data Sources I Connect

Support Tools

Zendesk, Freshdesk, Jira — ticket data via API or SQL export.

Logistics / ERP

SAP, Oracle, custom ERP — order and fulfilment data.

Project Tools

Monday.com, Asana, ClickUp — task and milestone tracking.

Custom SQL

PostgreSQL, MySQL, SQL Server — direct connection to ops databases.

Accepting new projects

₹15K+

Starting price · custom quote after call

Operations Dashboard

SLAs, team performance, and delivery health — in one live view. Delivered in 1–2 weeks.

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